Terms of service
TERMS AND CONDITIONS
When you make a purchase at info@zenz.ae, run by ZENZ Organic Cosmetics Trading L.L.C (hereafter referred to as ZENZ), you simultaneously accept the following terms and conditions.
The terms and conditions apply in cases where no other written agreements have been made between you and ZENZ. We recommend that you read these terms carefully before you shop on www.zenz.ae
As a customer, it is your responsibility to be up to date with the applicable terms and conditions.
CHANGE OF TERMS AND CONDITIONS
ZENZ reserves the right to revise and change these terms and conditions from time to time. Changed terms and conditions will not be announced, just updated on this page.
You will be subject to the terms and conditions that apply at the time you order an item from us unless the change is due to us being required by law or government intervention to change our terms. In such cases, previous orders ordered by you will be subject to these updated terms.
APPLICABLE LAW AND VENUE
Purchase of goods at www.zenz.ae is governed by United Arab Emirates Laws. Any dispute is settled by the ordinary Courts of the United Arab Emirates.
WHO IS ZENZ?
www.zenz.ae is owned and operated by ZENZ Organic Cosmetics Trading L.L.C (hereinafter referred to as ZENZ). The company is registered in United Arab Emirates under CVR no .:983954 and is located at the following address:
ZENZ Organic Cosmetics Trading L.L.C
Malik Humaid Sultan Humaid Bin Mowaiza Building, Office F-160 - Ras Al Khor Industrial First -Dubai, UAE
E-mail: info@zenz.ae
Telephone number: +971549964645
AGE LIMIT IN CONNECTION WITH SHOPPING AT ZENZ.AE
To be able to shop at www.zenz.ae you must be at least 18 years old. When ordering, you automatically confirm that you are 18 or that you are shopping with your guardian's acceptance.
OPEN 24 HOURS A DAY
www.zenz.ae is, as far as possible, open for shopping 24 hours a day. There may be interruptions, such as system updates from us or our IT supplier. In principle, these kinds of minor interruptions will not be announced.
ORDERING PRODUCTS
You select the items you want to buy and add them to the virtual "shopping cart" by pressing "add to cart". You can continually correct the contents of the shopping cart, as well as check the contents, and keep an eye on the price of all selected items. Any extra costs for shipping and debit card fees will first be calculated/added to the total amount immediately before you have to pay.
When you are ready to place your order, click on "go to checkout" and you will be asked to enter your full name, address, e-mail, and telephone number, as well as select the payment and delivery methods.
If you have made a mistake in placing your order, please contact us immediately by e-mail: info@zenz.ae and customer service will assist you. Always remember to check your order before approving the payment.
RECEIVING ORDERS
Once you have ordered an item from ZENZ, you will receive a receipt for your order. Please note that a purchase agreement is only binding once you have received confirmation that the order has been accepted and the goods have been shipped
We reserve the right to reject your order. This may be due to the fact that the item is no longer in stock or if your payment has not been completed either due to technical errors or incorrectly entered information etc. ZENZ cannot be held responsible for rejected or cancelled orders. Also, no compensation is given for orders that are rejected.
PAYMENT
Payments at zenz.ae are made using debit and credit cards. You are responsible for the correct debit/credit card information provided.
Credit card information is communicated via zenz.ae to PBS on a secure and encrypted SSL connection. Thus, ZENZ does not have access to your debit card information.
Your credit card will not be charged until the goods have been shipped and a confirmation of shipment has been emailed to you.
Reservations are made for out-of-stock items or stock status errors. If an ordered item is out of stock and therefore cannot be delivered, the item will be deleted from your order and the amount of that item will not be deducted from your credit card.
PRICES
All prices at zenz.ae are excluding a 5% VAT and are stated in UAE Dirhams. ZENZ may change prices without notice. However, the prices you see at zenz.ae will be valid at the time of purchase, subject to errors and omissions.
DISCOUNT CODES
When using discount codes, only one discount code can be used at a time. It is not possible to apply discount codes to previously discounted goods, yearly cards, discount cards, gift cards as well as various gift packages and special offers.
PERSONAL INFORMATION
In order to shop on www.zenz.ae you must at least state:
- Your full name
- Address
- E-mail address
- Phone number
The above data is stored with information on the goods you have purchased for 5 years from the end of the financial year to which the information relates, Federal Decree-Law No. 45/2021 on the Protection of Personal Data, after which the information is deleted.
Information is not disclosed and will not be sold to a third party unless this is done in connection with a restructuring or a full or partial sale of the business. Any disclosure in such a situation will be in accordance with the personal policy law applicable at any given time.
As a customer, you have the opportunity to gain insight into our registration of information about you, and you can object to a registration in accordance with the UAE laws on Personal Information. Inquiry in this regard is addressed to ZENZ via e-mail: info@zenz.ae
COOKIES
By using zenz.ae you agree to the fact that we use cookies. A cookie is a small data file that is placed on your computer to keep track of what is happening during your visit and to recognize the computer. A cookie is NOT a program and does NOT contain viruses. Our cookies cannot read data from your computer's hard drive or read cookies created by other websites you have visited.
If you do not want your site visit to be tracked by our cookies, you can set your internet browser and/or firewall to disable them. Unfortunately, this can have a negative effect on your use of the site. Use your Internet browser's help guide to learn how to disable and/or delete cookies on your computer.
CUSTOMER SERVICE
If you have any other questions, you are always welcome to contact us by e-mail info@zenz.ae or call us by phone number +971549964645. Customer service is available on weekdays from 9 am to 6 pm Dubai local time.